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Privacy policy
Last updated: April 2026
TibetanSerenity ("we", "our", "us") operates tibetanserenity.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase.
1. Information We Collect
When you interact with our store, we may collect:
- Contact information — name, email address, shipping and billing address, phone number
- Payment information — processed securely by Shopify Payments; we do not store card details
- Order information — products purchased, transaction history, returns and exchanges
- Account information — username, password, and saved preferences (if you create an account)
- Device and usage data — IP address, browser type, pages visited, time spent on site, and referral source
- Communications — messages you send us via email or contact form
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders, including shipping and returns
- Send order confirmations, shipping updates, and customer support responses
- Send marketing emails (you may unsubscribe at any time)
- Improve our website and product offerings
- Detect and prevent fraud
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep items in your shopping cart
- Remember your preferences and settings
- Analyze site traffic and user behavior via Google Analytics 4 (GA4)
- Deliver relevant content and ads via Pinterest
You can disable cookies in your browser settings, though some features may not function properly as a result.
4. Third-Party Services
We share data with trusted third parties only as necessary to operate our store:
| Service | Purpose |
|---|---|
| Shopify | Store platform, payment processing, and data hosting |
| Google Analytics 4 | Website traffic and user behavior analysis |
| Marketing, advertising, and content distribution | |
| Shipping carriers | Order fulfillment (name, address, phone number) |
Each third party processes your data according to their own privacy policies.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order records are typically retained for 7 years for accounting and legal compliance purposes.
6. International Data Transfers
Our store operates through Shopify's global infrastructure. Your data may be transferred to and processed in countries outside your own. Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your information.
7. Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
- Opt out of targeted advertising based on your browsing activity
To exercise any of these rights, please contact us at service@tibetanserenity.com.
8. Children's Privacy
Our store is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.
9. Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date.