Refund policy

30-Day No-Questions-Asked Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, contact us within 30 days of delivery and we will promptly arrange a return or exchange. No explanation is required and there is no restocking fee.

Items should be unused and returned in their original condition and packaging, unless they arrived damaged, defective, or incorrect.

Return Shipping

For a change-of-mind return, the customer is responsible for return shipping. If an item is damaged, defective, or incorrect, TibetanSerenity will cover the return and replacement shipping costs.

Refunds & Exchanges

Refunds are issued to the original payment method within 3–5 business days after the returned item is received. Exchanges are dispatched as soon as the returned item is confirmed.

How to Start

Email service@tibetanserenity.com with your order number. Our support team will respond promptly with return or exchange instructions.