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Return Policy
15-Day Return Policy
Not satisfied? Return within 15 days of receiving your order. Items must be in original condition and packaging. Return shipping costs are the customer's responsibility. Returns requested after 15 days are subject to round-trip shipping fees and a 25% restocking fee.
30-Day Quality Warranty
If your item has a quality issue within 30 days of delivery, contact us for a free repair or replacement. We cover repair costs and reshipping for verified quality issues.
To initiate a return or repair, email service@tibetanserenity.com with your order number and photos of the item.
Shipping
Shipping Cost
Free shipping on orders over $69.99 USD. Orders under $69.99 USD: flat fee of $11.99 USD.
Delivery Time
Processing: 3–7 business days (includes a Tibetan temple consecration ceremony)
Shipping: 10–20 business days
Total estimated delivery: 13–27 business days
Order Tracking
A tracking number is sent by email after your order leaves Tibet for international dispatch. If your package hasn't arrived within 30 days of shipment, contact us at service@tibetanserenity.com — we will resend or issue a full refund.
Manufacturing
Every TibetanSerenity piece is handcrafted in Tibet by local artisans using traditional techniques passed down through generations. Materials — including Tibetan silver, turquoise, agate, nanhong, and sacred woods — are sourced from the Tibetan plateau region.
Before shipping, each item is sent to a Tibetan Buddhist temple for a consecration ceremony, a practice central to Tibetan spiritual tradition. This is why our processing time is longer than typical online orders — it is part of what makes each piece what it is.