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Return Policy
30-Day Returns & Exchanges
Not completely satisfied? Contact us within 30 days of delivery, and we will arrange a return or exchange — no reason required and no restocking fee.
Items should be unused and returned in their original condition and packaging, unless they arrived damaged, defective, or incorrect.
Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, we will cover the return and replacement shipping costs.
Refunds & Exchanges
Refunds are issued to the original payment method within 3–5 business days after we receive the returned item. Exchanges will be dispatched as soon as the returned item is confirmed.
To start a return or exchange, please email service@tibetanserenity.com with your order number.
Shipping
Cost
Free shipping on orders of $69.99 USD or more. Orders under $69.99 USD have a flat shipping fee of $12.99 USD.
Delivery Time
Processing: 3–7 business days, including pre-dispatch prayers at Jokhang Temple in Lhasa.
Shipping: 10–20 business days.
Total estimated delivery time: 13–27 business days.
Order Tracking
A tracking number will be sent by email after your order leaves Tibet for international dispatch. If your package has not arrived within 30 days after international dispatch, please contact us at service@tibetanserenity.com. We will resend your order or issue a full refund.
Manufacturing
Our work is connected to small shops in Lhasa and Nagqu. We work with artisan friends and also select pieces from friends’ shops. Materials and designs vary; see the description and options for the individual piece.
Before dispatch, finished pieces are taken to Jokhang Temple in Lhasa for blessings and prayers for the wearer’s safe journeys, health, and well-being. These are sincere wishes, not guarantees of health, safety, prosperity, or other outcomes. They do not imply an endorsement of our store by the temple.
Agate is a banded form of chalcedony, prized in Tibetan jewelry for its hardness and the way each bead's pattern is unrepeatable. Its bands and earthy colors give each bead a different pattern.
The braided cord is knotted by hand in the Tibetan style, the same technique used for protection cords given by lamas — strong, flexible, and meant to be worn daily.
Strung as a bracelet to be worn daily and close to the skin.
Available in Single Wrap and Double Wrap. Each piece is finished by hand, so small variations in grain, color, and patina are part of the material rather than flaws.
- Agate
- Braided Cord
The Hands Behind
Meet the Artisans
Meet three artisan friends whose work is part of our collection. We also select pieces from other friends’ shops.
Silversmith · Nagqu
Tsering ཚེ་རིང་།
An apprentice at fifteen, independent at twenty-seven. Tsering has spent nearly fifty years at the bench, chasing pattern into silver one hammer strike at a time.
Selected pieces in our Tibetan Silver collection come from his workshop.
Explore silverworkShop all →
Weaver · Nagqu
Sangmo བཟང་མོ།
Sangmo learned weaving within her family. Her work is shaped by the feel of thread, the movement of the shuttle, and the tension of each knot.
Her weaving is part of our collection, alongside pieces from other makers and friends’ shops.
Explore woven designsShop all →
Stone Polisher · Lhasa
Tenzin བསྟན་འཛིན།
Tenzin came to Lhasa at twenty, following an order, and the craft kept him there. Twenty years on, he checks every stone the same way: rolled in the palm, held to daylight, wetted to see what it hides.
Dzi beads, agate, and carved crystal pass through his hands before they reach ours.
From his workbenchShop all →
Frequently asked questions
Is your jewelry really handmade in Tibet?
Yes. The artisans we work with are based in Lhasa and Nagqu. Once you place an order, an artisan begins making your piece. When it is finished, we offer a blessing for the jewelry, praying to the guardian deities for the wearer’s happiness, health, and well-being.
Can I wear your jewelry if I’m not religious, or if I follow a different faith?
Yes. Our jewelry is, first and foremost, a personal item to wear. The blessing offered before shipping is not a religious initiation, and it does not require you to adopt any belief. Whether you have your own faith or are not religious, you can wear it just as you would any other bracelet or necklace.
If you prefer your packaging not to mention the blessing, please leave a note with your order or email us at service@tibetanserenity.com.