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Return Policy
30-Day Returns & Exchanges
Not completely satisfied? Contact us within 30 days of delivery, and we will arrange a return or exchange — no reason required and no restocking fee.
Items should be unused and returned in their original condition and packaging, unless they arrived damaged, defective, or incorrect.
Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, we will cover the return and replacement shipping costs.
Refunds & Exchanges
Refunds are issued to the original payment method within 3–5 business days after we receive the returned item. Exchanges will be dispatched as soon as the returned item is confirmed.
To start a return or exchange, please email service@tibetanserenity.com with your order number.
Shipping
Cost
Free shipping on orders of $69.99 USD or more. Orders under $69.99 USD have a flat shipping fee of $12.99 USD.
Delivery Time
Processing: 3–7 business days, including a Tibetan temple consecration ceremony.
Shipping: 10–20 business days.
Total estimated delivery time: 13–27 business days.
Order Tracking
A tracking number will be sent by email after your order leaves Tibet for international dispatch. If your package has not arrived within 30 days after international dispatch, please contact us at service@tibetanserenity.com. We will resend your order or issue a full refund.
Manufacturing
Every TibetanSerenity piece is handcrafted in Tibet by local artisans using traditional techniques passed down through generations. Materials — including Tibetan silver, turquoise, agate, nanhong, and sacred woods — are sourced from the Tibetan plateau region.
Before shipping, each item is sent to a Tibetan Buddhist temple for a consecration ceremony, a practice central to Tibetan spiritual tradition. This is why our processing time is longer than typical online orders — it is part of what makes each piece what it is.
In Tibetan culture, prayer flags are seen as symbols of blessing, compassion, and sincere wishes. As the wind passes through the flags, the prayers are carried outward — to the mountains, the sky, and all sentient beings.
We will hang a set of Tibetan prayer flags for you in a suitable location within the Tibetan region. You may dedicate this blessing to yourself, your family, a loved one, or anyone who is in need of peace, protection, and strength.
Suitable For
- A personal prayer for peace, protection, and good fortune
- A meaningful blessing for family or friends
- A birthday, journey, life transition, or new beginning
- A compassionate dedication to all sentient beings
What Is Included
- One set of Tibetan prayer flags
- Prayer flag hanging in a suitable location within the Tibetan region
- Photo or video proof as a keepsake
- Optional name and short blessing message
Please note: This prayer flag offering is a cultural and spiritual expression of blessing. It does not guarantee any specific real-world outcome. The exact hanging location may vary depending on local conditions, travel arrangements, weather, and suitable places for placing prayer flags. Each offering is carried out with sincerity, respect, and restraint.