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Return Policy
30-Day Returns & Exchanges
Not completely satisfied? Contact us within 30 days of delivery, and we will arrange a return or exchange — no reason required and no restocking fee.
Items should be unused and returned in their original condition and packaging, unless they arrived damaged, defective, or incorrect.
Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, we will cover the return and replacement shipping costs.
Refunds & Exchanges
Refunds are issued to the original payment method within 3–5 business days after we receive the returned item. Exchanges will be dispatched as soon as the returned item is confirmed.
To start a return or exchange, please email service@tibetanserenity.com with your order number.
Shipping
Cost
Free shipping on orders of $69.99 USD or more. Orders under $69.99 USD have a flat shipping fee of $12.99 USD.
Delivery Time
Processing: 3–7 business days, including pre-dispatch prayers at Jokhang Temple in Lhasa.
Shipping: 10–20 business days.
Total estimated delivery time: 13–27 business days.
Order Tracking
A tracking number will be sent by email after your order leaves Tibet for international dispatch. If your package has not arrived within 30 days after international dispatch, please contact us at service@tibetanserenity.com. We will resend your order or issue a full refund.
Manufacturing
Our work is connected to small shops in Lhasa and Nagqu. We work with artisan friends and also select pieces from friends’ shops. Materials and designs vary; see the description and options for the individual piece.
Before dispatch, finished pieces are taken to Jokhang Temple in Lhasa for blessings and prayers for the wearer’s safe journeys, health, and well-being. These are sincere wishes, not guarantees of health, safety, prosperity, or other outcomes. They do not imply an endorsement of our store by the temple.
Strung as a bracelet to be worn daily and close to the skin. Sacred woods have been turned into prayer beads across Tibet and the Himalayas for generations. Worn against the skin, the wood absorbs oil and warmth and slowly darkens — a patina that records how long it has been carried.
Each piece is finished by hand, so small variations in grain, color, and patina are part of the material rather than flaws.
- Sandalwood